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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marc Hite

March 21, 2024

2  out of  5 rating by Marc Hite
"State Farm lacks integrity and failed to resolve or even address errors they made. I was quoted a premium for landlord insurance for a house. Within 2 months, and without notification, they raised the premium by almost 25%. I paid for a another couple of months (via autopay, so always on time) until I was able to switch to a less costly provider. I very deliberately cancelled my policy on the monthly renewal date to avoid any additional charges or overlap in coverage. Months later they sent me an invoice. Apparently they wanted to true-up for the first 2 months which were paid at the "lower" premium. I would argue that the original premium was an agreed-to amount, so I don't think a true-up was justified. I could almost accept their charging a true-up, but they also miscalculated and overcharged for the true-up. They failed to consider that the revised premium was already inflated so as to offset the lower premiums paid for the first two months. Furthermore, in an attempt to explain, they sent a document with additional calculations which were clearly flawed. I reached out to customer service, but they weren't able to address my issues, and instead deferred to Billing. The agent's office reached out to Billing on my behalf, but Billing failed to directly address either of my concerns. Ultimately, I threw in the towel and paid the overcharge just because it was no longer worth investing any more time to resolve. I'm giving State Farm a poor review for its lack of integrity in invoicing, explaining the charges, and resolving customer issues. As a consumer I paid the amounts we agreed to and did so on-time. I expect similar courtesy from the service provider. I'm giving 2 stars instead of 1 because I appreciate the service and professionalism from the staff at the agency, including Caleb and Angie."
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Corrinna Hayes

February 28, 2024

5  out of  5 rating by Corrinna Hayes
"Lowest price that I have come across and I have full coverage. The ladies that waited on me were very helpful and nice."
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Joleen Miller

December 29, 2023

1  out of  5 rating by Joleen Miller
"Stay away from this company! We all want to support small businesses, but make sure they are worthy of our support. I had two claims with this insurance office/company, neither my fault and I had to pay my deductible on both. They wouldn't go after the other insurance company. Then they said my rates for the next 6 months were going to be $3,777 higher! How is that even possible? Who can even pay that? I checked with another company, and my rates aren't even that for the whole year! I switched immediately, and I'm still waiting almost 2 months later for my month of premium refund owed to me. If you request to speak with the actual agent, good luck, he won't call you back, they don't answer the phone, you leave a message they won't return your call, they will tell you they will call you back, but plan on making the call yourself because they have no accountability. Don't just take your vehicle to an authorized shop of theirs either and expect for them to stand behind you, they won't. Do the research yourself and make sure you aren't being taken advantage of. They need to change their slogan, because I don't want a neighbor like them! Watch yourselves!"
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Brian Lemke

December 19, 2023

1  out of  5 rating by Brian Lemke
"Went through a nightmare claim that this office did absolutely nothing assist with. Why does State Farm not assist with their own insured - I will never know"
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John Doe

December 12, 2023

5  out of  5 rating by John Doe
"Justin is the best agent in Illinois I wish I could give him 6 stars!"
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Christine Tulin

November 8, 2023

5  out of  5 rating by Christine Tulin
"My husband and I just switched over to State Farm. Caleb was Absolutely Wonderful! He was very Helpful and Knowledgeable on all our questions. I would Highly recommend them. Thank you Caleb for The Great Deal. State Farm in Galesburg, IL."
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DJ Snow

August 20, 2023

5  out of  5 rating by DJ Snow
"Justin has always been a stand up guy and always tries to bring value to his customers lives with their insurance and financial planning! 10/10 recommend!"
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Jason Monson

August 14, 2023

5  out of  5 rating by Jason Monson
"Great customer service! Beth is the best! Everyone is very helpful."
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barb brazee

June 26, 2023

5  out of  5 rating by barb brazee
"Every professional. He knew what he was talking about."
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Anna Gugliotta

June 13, 2023

5  out of  5 rating by Anna Gugliotta
"I had the pleasure of working with Grant Gibson! He answered all my questions and made the process of getting an insurance policy very smooth and easy! Highly recommend working with him! Thank you so much!"
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Bree Campbell

May 31, 2023

5  out of  5 rating by Bree Campbell
"We recently moved to the Quad city area a year ago and have had a horrible time getting insurance set up for our vehicles and home. Within 1 hour, Grant was able to get us set up, explain our coverage, and gave us a clear quote. We are very happy with our quote given and are appreciative of Grant for his kindness, transparency, and knowledge. Thanks State Farm!"
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Kendra McGee

May 30, 2023

5  out of  5 rating by Kendra McGee
"I spoke with Caleb Clay about a life insurance policy, and he helped understand way more. He was very polite and helpful!"
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OC Keez

May 30, 2023

5  out of  5 rating by OC Keez
"Caleb Clay was amazing at helping me understand the best options for me insurance wise and what I can do to help my future very nice and informative"
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Micaela Rodriguez

May 26, 2023

5  out of  5 rating by Micaela Rodriguez
"I reached out to Grant Gibson for a quote on Renters Insurance. He was very helpful and answered all my questions. He made the process quick, easy and provided me with exactly what I needed!"
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Rhonda Pender

May 16, 2023

5  out of  5 rating by Rhonda Pender
"I highly recommend Grant to give you great customer service. I talked to him about the specifics of my policy and added a policy on my husband. Grant knew exactly what to do and in a short time. He is nice and I enjoyed talking with him."
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Kelsey Munck

May 10, 2023

5  out of  5 rating by Kelsey Munck
"Consistently great service with quick turnaround time."
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Jacob Bewley

May 3, 2023

5  out of  5 rating by Jacob Bewley
"Great service combined with a great attitude. It makes for a stress free and easy experience, Thanks guys"
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Tammy Truong

May 1, 2023

5  out of  5 rating by Tammy Truong
"I appreciate the time and energy the whole team puts in to educating me and my family! Mike was awesome and made sure our needs were met! I will be recommending!"
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Tom Anderson

March 31, 2023

5  out of  5 rating by Tom Anderson
"Another excellent job for Justin’s team in Aledo Illinois. Thank you Grant for all your help today."
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Chad Mire

March 5, 2023

5  out of  5 rating by Chad Mire
"Got me the lowest rate out of all the others good friendly chat on the phone and ended up with a satisfied smile on my face thanks guys"
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Raven Little

February 23, 2023

5  out of  5 rating by Raven Little
"I switched carriers to State Farm and it was such a seamless process. I worked with Caleb, he was very personable and communicated in a great way. I’m looking forward to my future with them."
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kendal tomlinson

February 22, 2023

5  out of  5 rating by kendal tomlinson
"Very professional and respectful buisness."
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January 13, 2023

5  out of  5 rating by Gh0stProt0cal
"Grant Gibson at Justin Cook State Farm was extremely attentive and thorough in his explanation for my policy needs and coverages! He showed a lot of dedication and care in his demeanor and I would recommend him to anyone looking to make the switch!"
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Torriaza Hardges

January 6, 2023

5  out of  5 rating by Torriaza Hardges
"CALEB CLAY WAS AMAZING! I ended up getting what and wanted and so much more! He was amazing, very understanding and made my day! Thanks Caleb!!!"
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Jessica Story

January 6, 2023

5  out of  5 rating by Jessica Story
"Grant was very helpful over the phone! Took care of me very fast, and he was very friendly!"